Mack Weldon Reviews

I purchased a pair of the ace sweatpants and absolutely love them! I hope to purchase more of these cause they feel wonderful when wearing them and I love the clean, simple looks of them. I hope they can add another color to the ace sweatpants line of the color burgundy. I would love to purchase a pair of these in burgundy. By the way, I am a woman and I wear these and they fit well and comfortable. I bought the coolant blue color. Please add a burgundy color. Would love to wear these in a burgundy color. Thank you for a quality product that feels fantastic to wear and looks great too!????

Issues in ordering. Mack Weldon's web page designer feels it is necessary to create an account and log in to buy a pair of boxers. I do not. I was unable to escape the log in page after my financials were recorded. I received multiple orders and had to return them. They did issue a refund, but there were hoops to jump through there, as well.
Nice product, but at this price point, just not worth the hassle.
I took my refund and ordered from a competitor, without creating an account or logging in. In and out in less than two minutes.
Take a hint Mack.

I get it---hype the brand, claim outstanding quality and people will be stupid enough to pay $70 for a pair of sweatpants. I was. They didn't change my life, bring me to comfort nirvana, etc... they are fine but obscenely overpriced. Mack probably pays 80 cents to have a pair made. I have read they alos carry $24 per pair underwear, shocking! --frapppppppp. Don't waste your money, buy cheaper brands that also won't change your life, bring you to comfort nirvana. I never heard of ultra stretch jeans--bought a pair of wranglers for $16... every bit as comfortable as Mack Weldon's life changing garments... and they look like jeans... so 4 or 5 of those or Mack? No contest

The Ace Sweatpant product is great. Customer service horrible. Had option of free shipping or expedited for $15 2Day. Wanted to make sure product arrived before a vacation. Product arrived a day later than expected delivery. Contacted customer service and Julia basically said "yes, it's disappointing when you've paid for expedited delivery and don't receive it." Company emailed me to ask how Julia did and basically asked what they could do to make me happy. I responded [twice] that I was disappointed and expected more from their company - especially as a first time customer. I felt a refund or credit of the $15 shipping fee was reasonable. Not even the courtesy of a response. Tells me that my business is not important or appreciated.

I had been searching for a good pair of underwear after so many mediocre pairs from other retailers, and i found it with mack weldon. I'm ordering a lot from here now so that i can fill my dresser drawer with all the variety of fun colors. Yes they are on the expensive side, but i think the quality shows. It's worth it to buy enough to become a member to get 20% for all orders. Processing and shipping is always super fast. Never had a bad experience. I've returned two items and they use the "happy returns" with FedEx, just drop it off and the refund was pushed back to my PayPal INSTANTLY before I even walked out of the door! Amazing.

I was once a loyal Mack Weldon customer. Until just before Christmas.
Decided to treat myself to a new pair of Ace Sweatpants, my Christmas present to myself. I receive an email from MW offering free silver mask with purchase over $70. I try to order a pair charcoal grey and the item is out of stock. I ask if I can place an order, then await until the item is back in stock to have it shipped. Was told they can't take an order for an item that is not in stock. Absolutely insane, Then I receive another email from MW offering 20% off orders over $70, plus free shipping. I send two more emails asking if I can place an order to take advantage of the 20% off promotion. Wait for it, wait. No answer to my emails. Big surprise. Just ry to reach anyone in leadership. Brian Berger is the CEO, he doesn't give a rats a$$.
I won't ever buy another product from Mack Weldon.

Half of the underwear purchased has become defective. The elastic waist after washing became so crinkled they are uncomfortable to wear, This means the other six has cost me double. It is not heat from my washer or dryer. It appears to be cheap manufacturing,

I have purchased multiple times from MW. Both boxer and briefs. Boxer feel and durability were terrific in the beginning. Now with printed boxers not as comfortable or as durable. Will not be purchasing anymore as they are 28 dollars plus a piece and value is questionable to me.

I made an online purchase on November 13,2020. The same day I received a shipping notice saying the items had shipped with a USPS tracking number and they charged my credit card. As of today I have not received my items and the tracking number says that USPS is still waiting for the shipment to arrive. On December 11 I used their preferred method of communication and received an automated response saying they will respond in 3 to 4 business days. As of today 12/21 no response. I get at least 2 marketing emails a day from this company, maybe they should move some of their marketing employees to customer service until they can get it right.
I have bought from this company in the past and loved their products, at this point I just want my money returned.

So the clowns at whack Weldon accept my order and charge my credit card. I get a tracking number which shows the clowns never dropped off product at the post office. They finally realized order never went through snd now there's none left. Complete moronic imbeciles. This may be the real reason they work at Whsck Weldon.

The site is awful try to forces you into buying items you don't want no way to remove items from your cart if you decide you don't want. Just a scam so if that happens to you don't buy any of it just awful

I ordered two items from Mack Weldon. One was the wrong color - i decided i didn't like the color or the item. Went to website area on returns. First action: list order number and zip code. Answer: no sales with that order to that zip. I submitted email to customer support. 2nd attempt after a few days. Same.
My advice - avoid Mack Weldon. Matt OConnell